General Ordering
To guarantee a specific order on a specific date, we recommend you place your order two weeks in advance. Orders must be placed at least two weeks ahead of time to guarantee your order, especially before major holidays (which have designated deadlines that change from year to year and are noted on our website and holiday flyers that we keep stocked in store). If you need a last-minute order, please call the bakery at 412-653-2236 and we'll see what we can do to accommodate your needs. Please note, all orders require 100% prepayment. If you need to place a custom order for something elaborate (I.E- tiered cakes, flower top cakes, custom shaped cakes, custom drawings and/or fondant work), it is recommended to call two weeks to a month before your desired event as these orders are subject to availability. *Please note, wedding cakes are handled separately and require a consultation. Please call the bakery if you're interested in scheduling a wedding cake consultation.
Refunds, Cancellations and Order Changes
● As our products are perishable, refunds will be provided on a case-by-case basis and will typically be given in the form of a Pastries A-La-Carte gift card toward future purchases. Should we decide to issue a credit card refund, you will be responsible for credit card fees.
Gift cards expire 1 year after issue date. The gift card recipient is responsible to retain the gift card until it has been fully used; Pastries A-La-Carte will not issue replacements for lost gift cards.
● Orders that have not been picked up are not eligible for refunds. Should you wish to reschedule your pickup for a later date, please contact us no later than 3 business days prior to your scheduled pickup date. You may incur another charge for the rescheduled pickup date as the items will need to be recreated.
● In the unlikely event that you are unhappy with any product purchased at Pastries A-La-Carte, please notify us within 48 hours and return your uneaten portion to the bake shop within 3 business days.
Should we determine that a genuine mistake has been made, we will issue a gift card proportionate to the amount of product that has been returned. We retain the right to examine the product and judge its quality. Click here to complete our product return form.
● If a product you purchase from us is not to your personal taste, we encourage you to try a different item next time.
● Cancellations and/or changes to custom orders such as iced cutout cookies or custom cakes must be made at least 7 business days in advance of the scheduled pickup time. A refund via the original payment method will be issued for cancellations received with proper notice.
If a cancellation request is made fewer than 7 business days in advance of pickup or delivery date, we may offer full or partial store credit for a future purchase.
Custom cakes will be shown to you at the time of pickup. We may be able to make minor corrections before you leave our storefront. Pastries A-La-Carte is not responsible for customer error or lack of communicating accurate or specific design requests. Our decorators are only able to be as accurate as the information provided at the time of ordering
Once a cake has been taken out of the store by the person who picks it up, it is considered accepted and not eligible for changes to or refunds due to design.
● As soon as an individual exits our store with any item, that individual assumes responsibility for properly handling and transporting said item. Pastries A-La-Carte is not liable for items damaged after they have left our facility. This includes, but is not limited to, damage due to unsafe driving, improper stacking of boxes, dropping, boxes breaking due to improper handling, weather, or leaving items that should be refrigerated at room temperature for extended periods of time.
● No refund will be given ever for an amount in excess of the original purchase price.
● Items that have been marked with special or reduced prices in store are sold as-is and are not eligible for refund or replacement.
Pastries A-La-Carte reserves the right to modify its exchange/return policy at any time.
Cake Handling, Traveling & Storage Instructions
All of our cakes must be transported and stored on a flat surface. This does NOT include a car seat or on someone's lap. Avoid putting your cake in the trunk. Some products can not be transported there because of the conditions a trunk presents.
We always recommend refrigerating our cakes prior to your event, but it is required on any cake orders with fillings and specific icings. We recommend refrigerating 100% of the time during summer months prior to serving and having A/C on in the car. When transporting during the winter time, keep the heat low or turned off in your car.
Always avoid direct sunlight on your cake as this creates heat and could melt the icing. While driving, avoid sudden stops and turns and be gentle with braking, especially over speed bumps. Certain decorations on our cakes may also need special care. If so, our sales associate will inform you prior to leaving the bakery.